Customer service

Off-hire procedure

At the end of the lease agreement, you will be able to return the equipment in accordance with the terms. You should contact your local Customer Service Centre, which will check the lease terms and advise you which depot has been nominated for off-hire. You will need to give the following information:

• unit number(s)
• desired location
• last cargo carried in the container

The Customer Service Centre will issue a return reference to allow you to return the tank.

Before you can off-hire the tank, you must arrange for the tank to be cleaned. The off-hire depot will need to be given a document proving that the tank is clean. This can be the receipt or wash-note issued by the cleaning station or, preferably, a cleaning certificate issued by a 3rd-party inspection company. This MUST contain the proper shipping name of the cargo, and the UN number (where appropriate) of the cargo that has just been cleaned. 

Once the tank has been returned to the depot, it will be inspected for damage in accordance with GE SeaCo’s inspection criteria. As soon as a repair estimate has been completed you will receive a Damage Notification. This will provide you with a copy of the estimate and will list the items that are for your account. 

If you have SeaCover and there are no costs outside of this agreement, you will not receive any further communication.

When you receive the Damage Notification you may opt to survey the container before you authorise the repairs. If you wish to survey the tank, contact the depot and arrange with a survey company to carry out the survey. After the survey is complete, you should approve the repair cost to allow GE SeaCo to repair the tank. 

If at any point you have any questions about the estimate or the repairs, please contact your regional Customer Service Centre.